Frequently Asked Questions
Find quick answers to common questions about using aidnn.Getting Started
What is aidnn?
aidnn is an AI-powered data analyst that helps you understand, prepare, and analyze your data through natural conversation. You ask questions in plain English, and aidnn creates plans, performs analysis, and presents insights—no coding or technical skills required.Do I need technical skills to use aidnn?
No! aidnn is designed for business professionals without technical backgrounds. If you can describe what you want to know about your data, aidnn can help you analyze it.How do I get started?
- Log in to your aidnn instance
- Upload a file or connect a data source
- Start asking questions about your data
- Review and approve aidnn’s plans
- Get your insights!
What types of data can I analyze?
aidnn works with:- Files: CSV, Excel, JSON, and more
- Google Drive: Spreadsheets and data files
- Business Apps: QuickBooks, NetSuite
- Databases: PostgreSQL, BigQuery, Snowflake
Working with Data
How do I upload a file?
Simply drag and drop your file into aidnn, or click the “Upload File” button. Supported formats include CSV, Excel (.xlsx, .xls), JSON, and more. Maximum file size is 100MB. See File Upload Guide for details.Can I connect to Google Drive?
Yes! Connect your Google Drive to access spreadsheets and data files directly. Files stay synced automatically so you always work with the latest data. See Google Drive Guide for setup instructions.What if my file is larger than 100MB?
For larger files, you have options:- Use Google Drive connection (supports up to 5GB)
- Connect directly to your database
- Split the file into smaller chunks
How do I connect to my database?
Go to Data Sources → Add Connection → Select your database type. You’ll need connection details like host, database name, username, and password. See Database Connections for step-by-step guides.Can I work with multiple data sources?
Yes! You can combine data from multiple sources in a single analysis. For example, join uploaded CSV data with your database or QuickBooks data.How do I know which data sources are connected?
Click “Data Sources” in the sidebar to see all your connections, their status, and manage them.Using aidnn
How do I ask questions?
Just type naturally in the conversation area. Be specific about:- What you want to know
- Which data to use
- How you want to see results
What is a plan and why do I need to approve it?
A plan is aidnn’s step-by-step explanation of what it will do to answer your question. You must review and approve it before aidnn proceeds. This keeps you in control and ensures aidnn understood correctly. See Understanding Plans for details.Can I modify a plan?
Yes! If the plan isn’t quite right, you can:- Request specific changes
- Ask aidnn to explain steps
- Cancel and rephrase your question
What if aidnn doesn’t understand my question?
Try these approaches:- Rephrase more simply
- Break complex questions into smaller steps
- Provide more context or examples
- Be more specific about what you want
Can I save my work?
Yes! Sessions are automatically saved. You can:- Name sessions for easy finding
- Return to previous analyses anytime
- Share sessions with team members
- Export results as CSV or Excel
How do I share my analysis with others?
Click the share icon in your session and add team members by email. They’ll be able to view the full conversation and results, and can ask follow-up questions if given collaboration access.Data Security & Privacy
Is my data secure?
Yes. Your data security is our top priority:- All connections use encryption
- Credentials are securely stored
- You control what data aidnn can access
- You can revoke access anytime
Who can see my data?
By default, only you can see your data and analyses. You control sharing:- Private: Only you
- Shared: Specific people you invite
- Account: Your organization (if applicable)
Where is my data stored?
Data remains in your secure environment. aidnn:- Reads from your sources when needed
- Stores analysis results in your account
- Doesn’t keep complete copies of your source data
- Deletes session data when you delete sessions
Can aidnn modify my data?
No. aidnn has read-only access to your data sources. It can:- ✅ Read and analyze data
- ✅ Create transformed copies for analysis
- ❌ Modify source data
- ❌ Delete records
- ❌ Change your original files/databases
Analysis & Results
What types of analysis can aidnn do?
aidnn can help with:- Summary statistics and data exploration
- Trend analysis and forecasting
- Comparisons and rankings
- Data cleaning and preparation
- Joins and data combination
- Custom calculations
- Visualization creation
What chart types are available?
aidnn creates:- Line charts (trends over time)
- Bar charts (comparisons)
- Pie charts (composition)
- Scatter plots (correlations)
- Tables and data grids
- Summary statistics cards
Can I download results?
Yes! You can:- Download data tables as CSV or Excel
- Export charts as images (PNG, SVG)
- Copy data to clipboard
- Share entire sessions
How do I interpret the results?
aidnn provides:- Visualizations: Charts and graphs
- Data tables: Structured results
- Insights: Natural language explanations
- Citations: Sources for each fact
What are citations?
Citations [1], [2], [3] show where each piece of information comes from. Click a citation to see the source data or analysis step. This provides transparency and lets you verify claims.Troubleshooting
My file won’t upload
Check:- File size is under 100MB
- File format is supported (CSV, Excel, JSON, etc.)
- File isn’t password-protected or corrupted
- Your internet connection is stable
Connection to my database failed
Verify:- Host address and port are correct
- Username and password are correct
- You have necessary permissions
- Firewall allows the connection
aidnn’s results seem wrong
Steps to verify:- Check the plan - was it correct?
- Verify you’re using the right data source
- Confirm filters are what you intended
- Check for data quality issues
- Ask aidnn to explain the calculation
The plan seems incorrect
You can:- Request modifications to specific steps
- Ask aidnn to explain its approach
- Cancel and rephrase your question more clearly
- Break the question into smaller parts
Analysis is taking a long time
For large datasets:- Be patient - complex analysis takes time
- Consider filtering to smaller date ranges
- Use database connections instead of file uploads
- Break into smaller analytical steps
I can’t find a previous session
Try:- Use the search function
- Check if it’s archived
- Filter by date range
- Look under shared sessions if it was shared with you
Account & Settings
How do I change my password?
Go to Settings → Account → Change Password.Can I have multiple people on my account?
Yes, aidnn supports teams. Contact your administrator to add team members.How do I disconnect a data source?
Go to Data Sources → Select the connection → Click Disconnect. Note: This will break sessions using that data source.Can I delete my data?
Yes. You can:- Delete individual sessions
- Remove uploaded files
- Disconnect data sources
- Contact support for account deletion
Billing & Plans
What’s included in my plan?
Features vary by plan. Contact your administrator or sales@isotopes.ai for plan details.Is there a limit on data size?
Limits depend on your plan:- File uploads: Up to 100MB per file
- Database queries: Based on your database limits
- Storage: Based on your plan
Can I upgrade my plan?
Yes! Contact your account administrator or sales@isotopes.ai to discuss plan options.Getting Help
Where can I find more help?
- Documentation: Browse our guides
- Troubleshooting: Common Issues
- Email Support: support@isotopes.ai
- In-App Help: Click the help icon
How do I report a bug?
Email support@isotopes.ai with:- Description of the issue
- Steps to reproduce
- Screenshots if helpful
- Your session ID (if applicable)
How do I request a feature?
We’d love to hear your ideas! Email feedback@isotopes.ai with your suggestion.Do you offer training?
Yes! We offer:- Documentation and guides
- Video tutorials
- Live training sessions (enterprise plans)
- Contact training@isotopes.ai for details
Tips for Success
Best Practices
- Start simple: Begin with basic questions, then dive deeper
- Review plans: Always read before approving
- Be specific: Clear questions get better answers
- Use context: Build on previous analysis
- Save your work: Name and bookmark important sessions
Common Mistakes to Avoid
- ❌ Approving plans without reading
- ❌ Being too vague in questions
- ❌ Trying to do too much at once
- ❌ Not verifying important results
- ❌ Forgetting to export key findings
Resources
- Getting Started Guide - New to aidnn?
- Use Cases - Real-world examples
- Best Practices - Expert tips
- Troubleshooting - Fix common issues